If this issue can also be reproduced when directly sending emails from your Outlook client, I'm afraid that the issue might be mostly related to your Outlook client. You could also send emails from the web mail and see if there is any difference. To check if the issue is related to your Outlook client or your email account, it is suggested to exit other programs ,run Outlook alone and send test emails to see if this issue can be reproduced. User sends mass emails from the Third Party Program as invoices.ĭoes this issue only happen to emails sent from your Third Party Program? To further confirm your issue, it is suggested to log in to your web mail and see if you can find those disappeared emails. So, please try to check your Recover Deleted Items From Server feature and see if you can find those disappeared items. As I know, when exchange users accidentally delete an item from Outlook mailbox, you can often recover it via Recover Deleted Items From Server. I've enabled Outlook advanced logging and took a look at what appears in the ETL files when you delete from Sent Items however there is so much chatter I'm unsure really what I'm looking for.Īny Outlook peoples got any tips to diagnose the above?Īccording to your description, it seems that you are using Exchange email account when sending emails. The above can be replicated and has occurred twice now, but I'm unsure really how to diagnose this issue. Export-Mailbox, doesn't yield any results either.Items don't appear in Deleted Items, or the "Recover Deleted Items" folders.Exchange Server (Exchange 2010) - Get-MessageTrackingLog - shows the items being sent.Then, around 2 minutes later, the items all disappear from the "Sent Items" folder.
User notices the items being sent and see them appear in the "Sent Items" folder within Outlook.User sends mass emails from the Third Party Program as invoices.User opens Third Party Program (Pegasus Opera).I have an issue where by a customer performs some tasks in Outlook and another third party program which looks like the following.
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